Frequently Asked Questions
— x388

Visit the x388 homepage and click the registration button. You will need to provide a valid email address or mobile number, choose a secure password and confirm that you are at least 18 years of age — or the higher minimum required by the applicable license jurisdiction. The entire process takes under three minutes. You will receive a verification link or OTP to confirm your contact details before your account is fully activated.

x388 requires a valid government-issued photo ID for identity and age verification. For Pakistani users, a National Identity Card (CNIC) or a valid passport is the standard document accepted. You may also be asked to provide proof of address — such as a recent utility bill or bank statement — and in some cases a selfie or liveness check to match the submitted document. All documents must be current, unaltered and clearly legible.

No. Each individual may hold only one registered account on x388. Creating multiple accounts — known as multi-accounting — is a serious breach of the Terms & Conditions. If x388 detects duplicate accounts, all associated accounts will be permanently closed and any balances or bonuses may be forfeited. If you have accidentally created a duplicate, contact support immediately to resolve the situation before it affects your account standing.

Click the "Forgot Password?" link on the x388 login page and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions in the message to set a new password. If you do not receive the reset message, check your spam folder or contact x388 support via live chat for assistance. For security reasons, x388 staff will never ask for your current password.

Contact x388 support via live chat or email at [email protected] to request permanent account closure. Before closure is processed, any outstanding bets must be settled and your remaining real-money balance will be returned to your verified payment method. Note that regulatory obligations require us to retain certain account and transaction records for a defined period even after closure — this is explained in the Privacy Policy.

The payment methods available to you are displayed in the x388 cashier at the time you initiate a deposit. These may vary depending on your location and account status. Familiar Pakistani payment references — such as Easypaisa, JazzCash, Raast and major bank options including HBL, UBL, Meezan Bank and Bank Alfalah — may be referenced for context, but actual availability depends entirely on what the cashier shows at the time of your transaction. Cryptocurrency options such as BTC and USDT may also be available.

Important: Payment provider names are contextual references only. x388 does not claim that any of these providers endorse, support or permit gambling-related transactions.

PKR is supported as a transaction currency on x388 where the cashier allows it. When PKR is available, deposit and withdrawal amounts are shown in Rupees, making it straightforward to track your spending. If a currency conversion is required for any specific transaction, the exchange rate used and any applicable conversion fee will be displayed in the cashier before you confirm. Always review the total before proceeding.

Withdrawal processing times vary depending on the payment method selected and whether your KYC verification is complete. Once x388 approves a withdrawal request, the time for the funds to appear in your account is determined by the payment method's own processing schedule. Cryptocurrency withdrawals are typically faster than bank-based transfers. If your withdrawal has been pending for longer than the estimated timeframe shown in the cashier, contact x388 support for an update.

x388 may place a temporary hold on a withdrawal for several reasons: your KYC verification may be incomplete or pending review; the withdrawal amount may trigger an enhanced due-diligence check; there may be an active wagering requirement on bonus funds in your balance; or the transaction may have been flagged for routine security review. You will be notified by email if documentation is required. Respond promptly to avoid extended processing delays. Contact support via live chat for the fastest resolution.

Yes — minimum and maximum limits apply to both deposits and withdrawals on x388. The specific limits for each payment method are shown in the cashier before you confirm a transaction. Limits may differ between payment methods and may change over time. Additionally, you can set your own personal deposit limits from Account Settings as part of x388's responsible gambling tools — your personal limits cannot exceed the platform's maximum but can be set lower for your own protection.

x388 covers a broad range of sports markets. Cricket is particularly well-represented — including Pakistan home and away internationals, PSL seasons, ICC tournaments such as the Cricket World Cup and T20 World Cup, and major domestic T20 competitions. Beyond cricket, x388 offers football (including European leagues and international fixtures), tennis, basketball, UFC and MMA, and a growing selection of other sports. Market depth varies by sport and fixture significance.

Yes. x388 provides live in-play betting on cricket matches where data feeds are active. Markets available during a live match typically include next wicket, next over total, match winner and player performance bets. Odds update in real time based on the state of play. Note that x388 relies on third-party data feeds for live scores — slight delays can occur, and x388 is not liable for bets placed based on delayed information displayed on the Platform.

x388 offers three main categories of casino content. The live casino features real dealers streamed in HD for games such as baccarat, blackjack, roulette and game-show style titles. The slots library includes hundreds of video slot titles from leading studios with varying themes, paylines and RTP figures. Table games — including RNG versions of blackjack, roulette and poker variants — round out the offering. Game availability may vary and new titles are added regularly.

All slot games and RNG table games available on x388 use certified Random Number Generators (RNGs) embedded in the game software provided by third-party studios. These RNGs generate outcomes that are statistically independent of previous results — no bet history, session length or deposit amount influences the result. Return-to-Player (RTP) percentages are published by each game studio and represent theoretical long-run averages, not guarantees for any individual session.

Yes. x388 is fully optimised for mobile browsers on both Android and iOS devices. All core features — account management, deposits, withdrawals, sportsbook, live casino and slots — are accessible via your mobile browser without needing to download a separate application. For the smoothest experience, use an up-to-date version of Chrome, Safari or Firefox and ensure you have a stable internet connection, particularly when using live casino or in-play betting features.

Welcome bonuses are typically applied automatically upon completing your first qualifying deposit, or by entering a specific promo code at the point of registration or in the cashier — the exact mechanism depends on the active offer at the time you register. Before claiming, read the full terms of the promotion carefully, including the minimum qualifying deposit amount, the wagering requirement multiplier, eligible games and the expiry period. Bonus terms are published on the promotion detail page.

A wagering requirement (also called a rollover or playthrough) specifies how many times you must bet the bonus amount — or sometimes the bonus plus deposit amount — before any associated winnings can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place bets totalling PKR 30,000 before withdrawing. Not all game types contribute equally — slots may contribute 100% while live casino games may contribute less or not at all. Check the specific promotion's terms for contribution rates.

Yes. Most sportsbook bonuses on x388 specify a minimum qualifying odds threshold — for example, bets must be placed at decimal odds of 1.5 or higher. Bets placed at shorter odds than the minimum do not count toward the wagering requirement. This is particularly relevant for cricket markets during PSL matches or ICC events, where heavily favoured sides may attract short odds. Always check the specific promotion terms before placing bets intended to clear a sportsbook bonus.

If you submit a withdrawal request before completing the active wagering requirement on a bonus, the outstanding bonus funds and any winnings directly attributed to those bonus funds will be forfeited. Only your real-money balance — minus any amounts tied to the incomplete wagering — will be available for withdrawal. x388 recommends completing wagering requirements or contacting support to discuss your options before requesting a withdrawal while a bonus is active.

Bonuses may be voided for several reasons: the wagering requirement was not completed before the bonus expiry date; a withdrawal was requested while the wagering requirement was incomplete; the bonus was claimed in a manner inconsistent with the promotion terms (for example, using multiple accounts or exploiting a system error); or x388's fraud-detection team identified activity consistent with bonus abuse. If you believe your bonus was removed in error, contact support with your account details for a review.

Log in to your x388 account and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits denominated in your account currency. Limit reductions take effect immediately. Limit increases are subject to a mandatory cooling-off period before they come into force — this prevents impulsive decisions from overriding protections you have deliberately set. We strongly encourage all players to set limits before their first session.

Self-exclusion can be activated from the Responsible Gambling section of Account Settings, or by contacting x388 support via live chat and requesting it directly. Available periods range from 24 hours to indefinite. Once activated, your account is blocked from all gaming activity immediately and marketing communications are suppressed. For a step-by-step walkthrough, visit the dedicated Responsible Gambling page. Support staff treat self-exclusion requests with priority and can action them within minutes.

x388 uses SSL/TLS encryption for all data transmitted between your device and its servers. Sensitive data including KYC documents is stored with access controls and handled only by authorised personnel. Passwords are stored in hashed form. x388 does not store payment card data on its own servers. For full details on how your data is collected, used and protected — including your rights to access, correct or delete your information — please read the Privacy Policy.

No. x388 is strictly an adults-only platform. You must be at least 18 years of age — or the higher minimum required by the applicable license jurisdiction — to register and use x388. Age is verified as part of the mandatory KYC process, which may include document checks and liveness verification. If x388 has reason to suspect an account belongs to an underage user, the account is suspended immediately and any balance may be held pending investigation. Parents who believe a minor has accessed x388 should contact support without delay.

Start by contacting x388 support to apply self-exclusion — this takes effect immediately and can be done 24/7 by live chat or by emailing [email protected]. Beyond x388's own tools, speaking to a trusted family member or a qualified healthcare professional is an important next step. A psychologist or counsellor with experience in behavioural addictions can provide structured support. For more guidance on warning signs, tools and support pathways, visit our Responsible Gambling page.